Kelechi Hillary Ahuama
Public Administration Graduate | Operations & Customer Service Professional
Umuahia, NG.About
Highly adaptable Public Administration graduate with a proven track record in diverse operational roles, including sales, hotel supervision, and logistics. Adept at driving operational efficiency, ensuring compliance, and enhancing customer satisfaction through strong communication, leadership, and analytical problem-solving. Seeking a dynamic role to leverage versatile expertise and contribute to organizational success, fostering continuous learning and impactful growth.
Work
Entrepreneurs Trust Fund
|Sales Representative (Contract)
Lagos, Nigeria
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Summary
Spearheaded member acquisition and brand promotion initiatives for the Entrepreneurs Trust Fund, educating non-members and providing comprehensive support to new sign-ups.
Highlights
Introduced and educated prospective non-members on the Entrepreneurs Trust Fund's unique E-cooperative model, significantly expanding outreach.
Managed and supported newly signed members, facilitating seamless access to benefits and actively fostering the growth of their trust networks.
Championed the organization's brand image and trust culture, enhancing public perception and strengthening community engagement.
Ice Grand Hotel
|Hotel Supervisor
Umuahia, Abia State, Nigeria
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Summary
Directed comprehensive daily hotel operations, ensuring exceptional guest services, efficient staff management, and meticulous facility maintenance.
Highlights
Supervised daily hotel operations, including guest services, staff management, and facilities maintenance, ensuring smooth and efficient functioning.
Maintained strict compliance with hospitality standards, consistently achieving high guest satisfaction ratings.
Trained and coordinated hotel staff, elevating service delivery standards and fostering a cohesive team environment.
Proactively handled and resolved guest complaints promptly, upholding service quality and enhancing guest loyalty.
Onitsha South Mass Transit
|Waybill Supervisor
Abakaliki, Ebonyi State, Nigeria
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Summary
Oversaw end-to-end waybill operations, from registration and tracking to dispatch, ensuring high levels of customer satisfaction and operational efficiency.
Highlights
Managed the comprehensive registration, tracking, dispatch, and receipt of waybill items, ensuring accuracy across all logistical stages.
Generated precise daily, weekly, and monthly operational reports, providing key data for strategic decision-making and performance analysis.
Directed and supervised daily operational activities, optimizing workflows and improving team productivity.
Implemented a systematic approach to tracking shipment requirements, significantly enhancing customer satisfaction and overall service efficiency.
Education
Ebonyi State University
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Bachelor of Science
Public Administration
All Saints' College
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Secondary Education
Secondary Education
Gombe International Primary School
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Primary Education
Primary Education
Languages
English
Skills
Communication
Communication & Interpersonal Skills.
Organization
Organization & Time Management.
Time Management
Organization & Time Management.
Problem Solving
Problem-Solving & Critical Thinking, Strong analytical and problem-solving ability.
Critical Thinking
Problem-Solving & Critical Thinking.
Team Collaboration
Team Collaboration & Leadership, Ability to build and manage effective teams and partnerships.
Leadership
Team Collaboration & Leadership.
Customer Service
Customer Service & Relationship Building, Emotional intelligence for conflict resolution and customer satisfaction.
Relationship Building
Customer Service & Relationship Building.
Sales
Sales & Marketing.
Marketing
Sales & Marketing.
MS Office Suite
MS Office Suite Proficiency.
Analytical Skills
Strong analytical and problem-solving ability.
Team Building
Ability to build and manage effective teams and partnerships.
Partnership Management
Ability to build and manage effective teams and partnerships.
Conflict Resolution
Emotional intelligence for conflict resolution and customer satisfaction.
Emotional Intelligence
Emotional intelligence for conflict resolution and customer satisfaction.
Adaptability
Adaptability in dynamic work environments.